AI customer support: 24/7 responses that actually resolve issues
Your customers don't care about your business hours. They expect answers now — at 10pm on a Sunday, at 3am from another timezone. Kodo provides 24/7 customer support that actually resolves issues, not just deflects them.
The problem
80% of customer support questions are repetitive: order status, refund policy, product information, account issues. But each one requires a human to read, understand, and respond. At $15-25/hour for support agents, those repetitive questions cost you thousands per month.
How Kodo solves it
Kodo answers customer questions using your knowledge base, product data, and order information. It handles the repetitive 80% automatically and routes complex issues to you with full context. Works across email, WhatsApp, Telegram, Slack, and webchat.
What you get
24/7 instant responses
Customers get accurate answers in seconds, any time of day, any day of the week. No wait times, no "we'll get back to you."
Knowledge-base powered
Kodo learns from your FAQs, product docs, and policies. It gives consistent, accurate answers — not hallucinated responses.
Smart escalation
When Kodo can't resolve an issue, it routes to you with the full conversation, customer details, and suggested resolution. You handle only what needs human judgment.
Multi-channel
Same support quality across email, WhatsApp, Telegram, Slack, and webchat. Customers choose their preferred channel.
How it works
Connect support channels
Link email, WhatsApp, Telegram, and/or webchat. Connect your knowledge base (docs, FAQs, policies).
Train on your business
Kodo learns from your existing support docs, product catalog, and past conversations. It answers like a team member who knows your business inside out.
Support runs 24/7
Kodo handles customer inquiries around the clock. Complex issues get routed to you with full context. Support quality stays consistent.
Kodo vs the alternative
| Feature | Kodo | Manual / Traditional |
|---|---|---|
| Monthly cost | From $49/mo | $2,000-5,000/mo (support agent) |
| Response time | < 3 seconds | 15 minutes - 4 hours |
| Availability | 24/7/365 | 8-12 hours, weekdays |
| Consistency | Same quality every response | Varies by agent and mood |
| Scalability | Unlimited conversations | Limited by headcount |
| Languages | 100+ languages | Limited to agent skills |
Frequently asked questions
Is Kodo better than a chatbot?
Yes. Traditional chatbots follow rigid decision trees. Kodo uses AI to understand questions, search your knowledge base, and provide contextual answers. It can handle nuanced questions that chatbots can't.
What if Kodo gives a wrong answer?
Kodo is honest about uncertainty. When it's not confident, it says so and escalates to you. You can also review Kodo's responses and provide corrections that improve future answers.
Can Kodo access customer order data?
Yes. Kodo connects to Shopify, WooCommerce, and Stripe to pull order information. When a customer asks "where's my order?", Kodo looks up the order and responds with tracking details.
How does Kodo handle angry customers?
Kodo is trained to be empathetic and professional. For highly emotional situations, it acknowledges the frustration and escalates to a human with full context so you can resolve the issue personally.
Ready to get started?
Set up in 5 minutes. Running by tomorrow morning. From $49/month.
Automate your customer support